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ROCK AND ROLL BIKES
  • Rock and Roll Bikes
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  • Parts and Components
    • Chain Devices
    • Disc Brakes >
      • Complete Brakesets >
        • Hydraulic
      • Disc Brake Parts >
        • Jagwire Pads >
          • Hope
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    • Hydraulic Brake Sets >
      • Magura HS33 Brakeset Complete (No Mounts)
    • Hydraulic Brake Parts >
      • Magura Evo2 Hydraulic Caliper Mounts
      • Tensile Tocco Hydraulic Caliper Brake Lever
      • Magura Resin Cylinder Washers
      • Tensile Hydraulic Caliper 4 Bolt Mounts
      • Hose Clips >
        • Tensile Hydraulic Hose Cable Guide Adapters
        • Tensile Alloy Hydraulic Hose Clips
        • Tensile Plastic Hydraulic Hose Clips
    • Tensile/Onza Vee Brake Adapter for 4 Bolt Mounts
    • Tensile Magura Brake Pad Converters.
    • Drive Train >
      • Bash Guards >
        • Trials Bash Guards >
          • 20" Bash Plates
          • Early T-Bird Bash Plate
          • Onza DDG Tooth Fairy Bash Rings
      • Rings & Cogs
      • Multiple Gears >
        • Tensile
        • Unex Inner Gear Cables
        • Conspiracy >
          • Conspiracy Monsoon Multiple Cassettes 8 & 9 Speed
      • Single Speed >
        • Unofix >
          • Unofix Single Speed Converter
          • Unofix SS Chain Tensioner & SS Converter Combination
        • Tensile >
          • Tensile Single Speed Chain Tensioner
          • Tensile Single Speed Freewheel 60 or 96
          • Tensile Freewheel Spares
          • Tensile Crank Sets >
            • Tensile Trials Cranks
            • Tensile Fixie / Race BMX Cranks
        • Conspiracy
      • Pedals,Cranks Etc. >
        • Pedals >
          • BMX, Trials, Etc >
            • Onza Shindig 2 Pedals
            • Conspiracy Twin Cage
            • Conspiracy Patriot Twin Cage, Red White and Blue
          • Road & Urban
          • ATB
        • Bottom Brackets/ Bolts Etc. >
          • Tensile ISIS Sealed Bottom Bracket
          • Tensile Allen Key Fitting Crank Retention Bolts >
            • Cranks, Rings Etc. >
              • Onza Armstrong Trials Crankset
              • Onza Orbita Crankset, Patented Bash Ring and 22 tooth S/Steel Ring
              • Onza Driver Cromo 3 pce. Crank Set >
                • Onza Driver Crankset Add-Ons
              • Tensile Optimum Crankset, Patented Bash Ring and 22 tooth S/Steel Ring
              • Onza Buzz Saw Chain Ring Alloy- Nickel Plated
              • Onza Buzz Saw Stainless Steel Chain Rings
              • DDG ATB 110mm PCD 5 arm Chain Ring - Nickel Plated
        • Drive Chains >
          • KMC Z99 9 Speed Super Narrow Cycle Chain 3/32"
          • Onza KMC Kool Chain
    • Steering >
      • Forks >
        • Rigid >
          • Unofix Polo Old Skool ATB Fork 1-1/8" Threaded
          • Guy Forks >
            • Fall Guy Forks
            • Onza Smart Guy Trials Fork -All Alloy - 20" or 26"
            • Onza Comp 20" Alloy Trials Fork
            • Onza Lite Guy Trials Fork 20" and 26"
      • Handlebars >
        • Tensile Genesis Riser Bar
        • Tensile '99' Ultra Light Riser Bar
        • BMX Bars
      • Handlebar Grips >
        • Handlebar Grip Tape
      • Handlebar Stems
      • Headsets >
        • DDG Dreadlock Headlock
    • Seats and Posts >
      • Seats
      • Seat Posts
    • Tensile 'Diamonds' Small Parts >
      • Alloy Bottle Cage Bolts - Anodised Colours
      • Chainring Bolts >
        • Tensile Alloy Chainring Bolts - Single in Anodised Colours
        • Tensile Alloy Chainring Bolts - Double in Anodised Colours
        • Tensile Chromoly Steel Chainring Bolts. Doubles
        • Tensile Chromoly Steel Chainring Bolts. Triples
      • Tensile Hose / Cable Clips >
        • Tensile Alloy Hose Clips
        • Tensile Hydraulic Hose Cable Guide Adapters
        • Tensile Plastic Hose Clips (Single - Pack of 6)
        • Tensile Plastic Hose Clips (Double - Pack of 3)
        • Tensile 6 mm Allen Head Wheel Bolts with Domed Spacers & Washers.
  • Frames
    • Road >
      • Guess RB1 Road Frame
    • Trials >
      • Onza T-Raptor
    • Frame Components >
      • Frame Rear Derailleur Hangers >
        • Guess RB1 Frame Hanger
  • Wheels, Rims, Hubs Tyres Etc
    • Road & Fixie >
      • Araya Abyss 'Fixie' Rims on Tensile Fixed Flip Flop Hubs
    • Bicycle Trials >
      • Onza Hog 26" Front
      • Pair of Onza Hog Disc Wheels
    • Trials 24" & 26" >
      • Trials 20"
    • 20" and 24" BMX
    • Rims >
      • 20" (19") Pro Diamond
      • Onza Hog 128 Rim
      • Onza Hog 26" Front Rim
      • Pattern 7X Rim
    • Rim Tapes >
      • Trials Rim Tapes
      • Velox 22mm Cloth Rim Tapes
    • Spokes and Nipples >
      • Araya Alloy Nipples
      • Araya Spokes ED Black Stainless Steel
      • Araya Stainless Steel Double Butted Spokes
    • Hubs >
      • NEW Tensile 'RollerCoaster' Freecoaster BMX Hub.
    • Tyres & Tubes >
      • 700c
      • 26" >
        • Onza Sticky Fingers 26" x 2.50" Dual Compound Tyre
      • 20" >
        • Onza Sticky Fingers
  • Tensile Hose Fittings
    • Tensile Hose Fittings (Magura) >
      • Magura Hose Olives
      • Magura Olive and Compression Fitting
    • Tensile Hose Fittings (Hope)
    • Tensile Hose Fittings (Shimano)
    • Tensile Hose Fittings (Formula)
    • Tensile Hose Fittings (Hayes)
    • Tensile Hose Fittings (Avid)
  • Onza HO2 Pedals
  • Mike's Blog
  • CLEARANCE DEALS
    • ONZA & ZONA TRIALS FRAMES
    • ARAYA/TENSILE WHEELS
    • MISCELLANEOUS Frames Road and ATB
  • Information
RETURNING FOR REFUND/EXCHANGE
There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • All refunds and/or exchanges will only be issued when the products have been received by Rock'n'Roll Bikes.
  • Goods must be accompanied with original proof of purchase and a Completed Returns Form.
  • DVD's and magazines are exempt from this policy and may not be returned.
  • Return is entirely the responsibility of the purchaser and return by insured service is our recommendation. Rock'n'Roll Bikes accept no responsibility if sent goods fail arrive with us.
  • If returning goods by standard mail, please ensure correct postage is applied. We NEVER accept parcels sent without adequate postage
At Rock'n'Roll Bikes we offer free postage on all orders , but unfortunately we cannot extend this to product exchanges. If you do return an item do be exchanged for a different size or colour etc, then we will charge the postage cost to your card. This charge is £2.99 for small, low value items, or £5.99 for larger, high value items.

The same thing applies to goods returned for refund, other than for faulty or incorrectly sent items. Our prices have the postage costs included, but if item is returned for refund, postage costs will not be refunded and a deduction to your refund will be made on the following scale.

  • Items up to £8, postage reduction charge is £1.00.
  • Items from £8 to £20, postage reduction charge is £2.99.
  • Items over £20 (excluding complete bicycles) postage reduction charge is £7.99.
  • Complete bicycles, postage reduction charge is £20.
Above does not include Custom Built Bicycles or Custom Built Wheels, both of which have their own specific returns rules as detailed separately.

CUSTOM BUILDS
When we custom build wheels/order wheel sets in or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built/wheel sets items for a refund or exchange. Custom built wheels/wheel sets will be accepted back but a £15 per wheel charge will be levied on an exchange or refund, to cover the time and effort taken in creating the wheel. Custom Built Bikes will be accepted back but a minimum charge of £100 will be levied on an exchange or refund, to cover the time and effort taken in building the bike. In both cases the item must be completely unused and properly packaged for return to us. Return postage is the responsibility of the buyer so please ensure they are returned to us on an insured service. No responsibility can be accepted for damage in transit on returned items.

FAULTY, DAMAGED OR BROKEN?
All goods purchased from Rock and Roll Bikes are covered by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Rock'n'Roll Bikes has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:

  • Goods must be clean, not covered in dirt, grease or oil.
  • Clothing must be washed and clean.
  • Goods must be accompanied with the original proof of purchase and a Completed Returns Form.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
  • We can only refund the cost of 1st Class Royal Mail or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Refunds and/or exchanges will only be issued when the products have been received by Rock'n'Roll Bikes Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Remember however that we have been in this business a very long time and have seen before most of the damage that can occur on bicycles. We are more inclined to help the rider who gives a truthful account of his incident, rather the one who says he was "just riding along". Unfortunately postage costs cannot be covered.

SENT THE WRONG PART?
Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
  • We can only refund the cost of 1st Class Royal Mail Recorded Delivery or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
  • For non-UK returns please contact us first to arrange the return so we can organise the most cost effective method.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
  • All refunds and/or exchanges will only be issued when the products have been received by Rock and Roll Bikes.
  • Goods must be accompanied with the original proof of purchase and a Completed Returns Form.
RETURN ADDRESS
All returns should be made to the following address at your cost:

Rock and Roll Bikes Returns:
45-47 Carlton Road
Nottingham
NG3 2DP

Download Returns Form

Rock'n'Roll Bikes conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.

RETURNING FOR REFUND/EXCHANGE
There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • All refunds and/or exchanges will only be issued when the products have been received by Rock'n'Roll Bikes.
  • Goods must be accompanied with original proof of purchase and a Completed Returns Form.
  • DVD's and magazines are exempt from this policy and may not be returned.
  • Return is entirely the responsibility of the purchaser and return by insured service is our recommendation. Rock'n'Roll Bikes accept no responsibility if sent goods fail arrive with us.
  • If returning goods by standard mail, please ensure correct postage is applied. We NEVER accept parcels sent without adequate postage
At Rock'n'Roll Bikes we offer free postage on all orders , but unfortunately we cannot extend this to product exchanges. If you do return an item do be exchanged for a different size or colour etc, then we will charge the postage cost to your card. This charge is £2.99 for small, low value items, or £5.99 for larger, high value items.

CUSTOM BUILDS
When we custom build wheels/order wheel sets in or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built/wheel sets items for a refund or exchange. Custom built wheels/wheel sets will be accepted back but a £15 per wheel charge will be levied on an exchange or refund, to cover the time and effort taken in creating the wheel. Custom Built Bikes will be accepted back but a minimum charge of £100 will be levied on an exchange or refund, to cover the time and effort taken in building the bike. In both cases the item must be completely unused and properly packaged for return to us. Return postage is the responsibility of the buyer so please ensure they are returned to us on an insured service. No responsibility can be accepted for damage in transit on returned items.

FAULTY, DAMAGED OR BROKEN?
All goods purchased from Rock'n'Roll Bikes are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Rock'n'Roll Bikes has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:

  • Goods must be clean, not covered in dirt, grease or oil.
  • Clothing must be washed and clean.
  • Goods must be accompanied with the original proof of purchase and a Completed Returns Form.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
  • We can only refund the cost of 1st Class Royal Mail or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Refunds and/or exchanges will only be issued when the products have been received by Rock'n'Roll Bikes Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Remember however that we have been in this business a very long time and have seen before most of the damage that can occur on bicycles. We are more inclined to help the rider who gives a truthful account of his incident, rather the one who says he was "just riding along". Unfortunately postage costs cannot be covered.

BICYCLE TRIALS FRAMES AND FORKSPlease note that there are special rules in place for frames and forks intended for use in Bicycle Trials. This is a very abusive sport and pastime. Most lightweight Trials frames are designed to give a competive advantage in their use and as such may not be suitable for everyday street riding or use by a less experienced rider. Please bear this in mind when selecting your frame. They do have a limited warranty of three months and any broken frames will be inspected thoroughly. If there are any dents or scratches which indicate a degree of abuse or accidental damage then a warranty claim will be rejected. This also applies to damage where the material has been taken beyond its elastic limit. Certain trials moves are particularly prone to causing such fatigue damage and we know the signs well. The frames are warranted against Faulty Materials or Workmanship. This definition does not cover the sort of damage described.

Notwithstanding the guarantee period, the management retains the right to offer a partial refund against new product which will reflect the type of use and the length of time that the frame has been used.

SENT THE WRONG PART?Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
  • We can only refund the cost of 1st Class Royal Mail Recorded Delivery or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
  • For non-UK returns please contact us first to arrange the return so we can organise the most cost effective method.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
  • All refunds and/or exchanges will only be issued when the products have been received by Rock'n'Roll Bikes.
  • Goods must be accompanied with the original proof of purchase and a Completed Returns Form.
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Copyright of Michael Poyzer ©   2014. All rights reserved    |   The Super Cycles Group, 45-47 Carlton road, Nottingham, NG3 2DN  
​ | Tel.  07948 823614  |  E-Mail : mike@unofix.com